John Hasson

Most of the time Adwords support chat is kinda spotty.  Today they were spot on.  (I apologize for the horible pun.)

Anuradha S: Hello John. Thanks for contacting Google AdWords. I’m happy to help you.
John: Thanks, I am happy that you’re happy to help
Anuradha S: That was a good one! I see that you have a question regarding the approval of image ads.
Anuradha S: Let me explain that ad reviews do depend on the incoming volumes.
Anuradha S: I will need to check your account.
Anuradha S: Would you mind waiting a moment while I pull up your account?
John: I’ll happily wait
Anuradha S: Thanks for waiting!
Anuradha S: I checked and see that the ads are under review.
John: I managed to stay happy the whole time.
Anuradha S: I will be happy to help you with the review of the ads and will run this past team.
Anuradha S: Thought I could use one ‘happy’ at least!
John: lol, if we were any more happy it would be illegal
Anuradha S: That is true!
Anuradha S: I hope that helped!
John: So, the ads are in review and I just need to sit tight till they are approved?
Anuradha S: I will get them reviewed with the team.
John: Thanks
Anuradha S: Is there anything else that you will need help with?
John: Not right now, I think that is it.
Anuradha S: Great!
Anuradha S: It was a pleasure chatting with you. If you have any more questions, please feel free to visit our Help Center. You can also print this chat transcript for your records. Have a great day.

I think being in a ridiculously good mood on my end helped.  I bet most of the time they just get crap like “you are too expensive” or “why u ban my sight, I not spamming” etc.  So if you have had a bad experience in the past, try again and be happy when you do it.  They will be happy too

Tags: PPC, Pay Per Click // 4 Comments »